Service Technician

Position Information:

The General Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.

Duties and Responsibilities:

• Receive repair orders from Service Group Leader and perform work as outlined with efficiency and accuracy
• Diagnose cause of any malfunction and perform repair
• Communicate with parts department to obtain needed parts
• Save and tag parts if the job is under warranty or if requested by the customer
• Examine the vehicle to determine if additional safety or service work is required
• Advise Service Advisor immediately if additional safety or service work is required
• Document work performed
• Keep abreast of factory technical bulletins
• Keep shop area neat and clean and be able to account for all dealership-owned tools at all times
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes
• Road-test vehicles to quality-check work performed

Qualifications:

Ability to read and comprehend instructions and information. ASE certification preferred. General mechanical skills. Valid driver’s license and a good driving record. Manual dexterity. Good judgment.

Working Conditions:

The Technician will stand six to eight hours per shift, lift parts weighing up to 50 pounds, and use hoist and test equipment as needed. She/he will use hand and power tools. She/he will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road-testing of vehicles may also be required. The Technician will be required to wear a dealership uniform.

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Lube Technician

Our Lube Technicians (Apprentice Techs) are responsible for servicing our customers’ basic vehicle needs and ensuring quality performance. We are looking for eager to learn, mechanically inclined individuals to join our fast paced, large volume Express Service team.

Job Description:

• Perform multi-point inspections
• Conduct oil and lube changes
• Check tires and tire pressure
• Tire repair and replacements

Job Requirements:

• Be able to stand for 8-10 hour shifts
• Lift up to 50 pounds
• Self- motivated individual and collaborative team player
• Willing to submit to background check and drug screenings
• Valid driver license with a good driving record

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Automotive Sales Consultant

As an Automotive Sales Consultant, we are here to make the car buying process an easy, enjoyable, and “No Problem” experience for every person that walks into Parker Toyota. We are driven to provide exceptional customer service and are seeking competitive, motivated, customer-centric individuals that share the same values.

Job Description:

• Build rapport with potential customers and deliver exemplary customer service
• Be the product knowledge expert, able to answer any questions that may arise about a vehicle
• Create and maintain excellent relationships with customers
• Take customers through entire Parker Toyota sales process; including vehicle walk around, test drives, and delivery

Job Requirements:

• Relationship builder, easily and enjoys building rapport with people
• Competitive spirit, self-motivated individual and collaborative team player
• Superior communicator and customer service skills
• Ability to follow up and follow through
• Prior experience in sales is preferred but not necessary
• Willing to submit to a background check & drug screening
• Valid driver’s license with a good driving record

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Detail Associate

As a Detail Associate with Parker Toyota, you have passion and take pride in your work. We detail cars in a professional, prompt, and high-quality matter to ensure customer satisfaction. We are looking for detail oriented, dependable individuals to join our Detail team.
Parker Toyota is a company committed to continuously improving its service to our customers, our employees, and our community.

Job Description:

• Wash, detail and recondition pre-owned and customer vehicles
• Shampoo and vacuum carpet and upholstery
• Clean vinyl, rugs, and other surface using cleaning agents, applicators and cleaning devices
• Maintain the cleanliness and operating condition of work area and associated tools and equipment
• Machine buff exterior painted surfaces
• Ensure that vehicles are fully prepared for customers’ view and inspection.

Job Requirements:

• Possess strong time management skills, able to work in a fast-paced environment
• Self-motivated individual and collaborative team player
• Willingness to get dirty/messy and maintain a positive attitude
• Must possess a valid U.S. driver’s license and have a good driving record
• Must be willing to submit to background check and drug screenings

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Receptionist

As the first friendly face customers see, the receptionists are an integral part of our team. The receptionist welcomes and sets the tone for the experience they will receive at Parker Toyota. We are looking for a mature and responsible Part-Time Receptionist to add to our team.

Job Description:

• Handle the main phone line
• Distribute phone calls to the correct individual
• Greet customers and help direct them in the right direction
• Light clerical work and computer work

Requirements:

• 1+ year of customer service and/or reception experience
• Customer service focused, friendly, enthusiastic and dependable
• Able to multi-task, prioritize and handle fast paced environments
• Willing to submit to background check and drug screenings
• Valid drivers license with a good driving record

Hours: Part time position with about 29 hours per week. The shift requires evenings and some weekends

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Service Porter

Our service porters are the liaison between the customers and their service experience at Parker Subaru. We are looking for dependable, service minded, friendly individuals to join our fast paced, high volume, service department team.

Job Description:

• Greet our customers and provide an exceptional customer experience
• Facilitate the Service Check In process
• Clearing and maintaining flow of traffic in the Service Drive
• Miscellaneous service tasks
• Backup shuttle driver

Job Requirements:

• Lift up to 50 pounds
• Must be able to drive a manual transmission
• Self- motivated individual and collaborative team player
• Possess a valid driver’s license and have a good driving record
• Willing to submit to background check and drug screenings

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Lot Attendant

Our Lot Attendants handle a wide variety of important tasks at our dealership including: general maintenance, auto wash and detailing, transportation, customer service and much more…

Job Requirements:

• Possess strong time management skills.
• Willing to work in a team atmosphere.
• Maintain high level of customer service and satisfaction.
• Must possess a valid U.S. driver’s license and have a good driving record.
• Must be willing to submit to background check and drug screenings

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Detail Prepper

As a Detail Prepper with Parker Toyota, you have passion and take pride in your work. Our detail department details cars in a professional, prompt, and high-quality matter to ensure customer satisfaction. We are looking for detail oriented, dependable individuals to join the team.

Hours: This is a part time position, working 7:00 am-5:00 pm Saturday, Sunday and Monday.

Job Description:

• Wash and clean pre-owned and customer vehicles
• Get vehicles ready for detail technicians to fully detail
• Maintain the cleanliness and operating condition of work area and associated tools and equipment

Job Requirements:

• Possess strong time management skills, able to work in a fast-paced environment
• Self-motivated individual and collaborative team player
• Willingness to get dirty/messy and maintain a positive attitude
• Must possess a valid U.S. driver’s license and have a good driving record
• Must be willing to submit to background check and drug screenings

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Detail Photographer

Schedule: Wednesday-Sunday, 9 am – 6 pm.

Our detail department is growing and we are excited to introduce this new role to help increase the traffic and sales of vehicles at our store.

Job Description:

• Take professional photos of new and pre-owned vehicles.
• Editing and uploading the photos on the computer.
• Responsible for prepping the cars to be photo ready.
• Responsible for maintaining the photo booth.
• Shuttling cars between Toyota and Subaru.

Job Requirements:

• Team player – will be working with many individuals to achieve a common goal.
• Self motivated individual, will take initiative.
• Detail oriented, consistent.
• Passion for photography / basic photography skills.
• Computer literacy.
• Valid driver’s license.

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Accessories Sales Associate

Are you someone who loves to add accessories to your vehicle? Are you someone who has the product knowledge to help others decide what accessories to add to their vehicle? Then you would make a perfect addition to our Accessories Department. Parker Toyota is a fast-growing automotive retail store and we are looking to add a qualified Accessories Sales Person to our team in our brand-new Accessory Building. Pay DOE.

Job Description:

• Meet and assist the customer in a courteous and professional manner providing them with the information they need.
• Help customers design and make their dream vehicle come to life.
• Answer telephone calls promptly and provide professional service ensuring the customer’s needs are met.
• Informing customers of any new product lines/accessories.

Job Requirements:

• Minimum of 2-years of Accessory Sales experience preferred.
• Must be able work efficiently and effectively.
• Automotive accessories background preferred.
• Must have wheel and tire package knowledge.
• Professional work ethic and appearance.
• Lift and leveling kit knowledge is a plus.
• Ability to work well in a high capacity environment.
• High school diploma or equivalent.
• Valid driver’s license.

Unique Benefits:

• Training opportunities at SEMA and Comp Show.
• New, state-of-the-art Accessories building.

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Shipping and Receiving Clerk

The Shipping and Receiving Clerk will be responsible for shipping, deliveries and receiving parts orders.

Responsibilities:

• Establish and maintain good working relationship with Wholesale and retail customers.
• Ensure that all product is received accurately and completed in a timely manner.

Qualifications

• Working knowledge of computers
• Must be able to stand for long periods of time
• Fork lift Certified is a plus, but not required
• Must be able to lift 50lbs
• Ability to multi-task in a fast-paced work environment
• Strong organizational skills and detail oriented
• Have a valid driver’s license
• Must be able to pass background check and pre-employment drug screening

Working Conditions:

The Shipping and Receiving Clerk will be standing six to eight hours per shift. They will be lifting parts weighing up to 50 pounds. He/She must be comfortable using a fork lift on a daily basis. He/She will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials.

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Front Parts Counter Sales Associate

The ideal candidate will have proficiency in the ability to work efficiently and effectively, to ensure that excellent customer service is given to our customers. The individual will report directly to the parts manager in the department.

Job Description:

• Meet and assist the customer in a courteous and professional manner providing them with the information they need.
• Answer telephone calls promptly and provide professional service ensuring the customer’s needs are met.
• Maintain the parts department in a clean and organized manner.
• Informing customers of any current specials.
• Demonstrates behaviors consistent with the Parker Automotive beliefs in all interactions with customers and co-workers.

Job Requirements:

• Minimum of 1-year of sales experience preferred.
• Excellent customer service skills.
• Professional work ethic and appearance.
• Ability to work well in a high capacity environment.
• High school diploma or equivalent.
• Valid driver’s license.
• Must be able to pass a pre-employment drug test.

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Assistant Service Manager

Basic Job Summary:

The ASM is the dealerships first-line customer-relations and service sale representative. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of designated administrative activities.

Specific Responsibilities:

Customer Relations

• Maintain a high level of cleanliness, grooming and uniform appearance.
• Conduct all business with sincerity, honesty and genuine concern for the customers.
• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reason(s) for bringing their vehicle to the service department.
• Offer a logical diagnostic service(s) or repair(s) to satisfy customer’s problem(s).
• Provide accurate estimates for all services or repairs sold.
• Handle minor customer complaints and/or misunderstandings with courtesy and tact.
• Make policy adjustments within the guidelines and budgets determined by management.
• Sell the proper repairs and/or series responsive to customer’s perceived needs.
• Present a service menu of recommended maintenance services to evert service customer.
• Make a genuine effort to offer the maintenance services due on every service customer’s vehicle
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate price source and labor pricing guides.
• Meet or exceed sales objectives set by management.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Maintain communication with the technical staff regarding job status changes.
• Remain continuously posted on the shop’s work load to determine what kind of work the shop can quickly accommodate.
• Confirm service appointments by telephone the day before the customer’s scheduled arrival.
• Contact service customers when their vehicle’s work is finished.
• Properly, thoroughly, and legibly write repaid orders for the categories of work designated by management.
• Maintain a production scheduling form (route sheet) on an accurate and continuous basis.
• Properly document repair order changed.
• Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Document flat rate time or the required time-keeping according to the service department and/or warranty procedures.
• Maintain a record of carryover vehicles.
• Maintain a record of special order parts status.
• Perform other specific administration functions as directed by service management.

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Automotive Business Coordinator

With a focus on follow through and follow up, our team of automotive business coordinators make sure that our customers receive the highest level of service over the phone and online. We are seeking energetic individuals to join our fast-paced Business Development Team to serve as the liaison between the product specialist, the customer and their future vehicle.

Job Description:

• Handling inbound phone calls from current & prospective customers
• Outbound phone calls and emails to follow up and stay in touch with customers
• Take incoming website chats, inquiries and website visitors
• Build rapport with potential customers and deliver exemplary customer service

Job Requirements:

• Excellent communicator, both written and verbal
• Relationship builder, easily builds rapport with people
• Self-motivated individual and a collaborative team player
• Can multi-task and prioritize
• Computer and technology proficient
• Sales experience preferred, phone sales is a plus
• Willing to submit to background check & drug screening
• Valid drivers license with a good driving record

Hours:

Deemed as one of the best schedules in the automotive industry, our automotive business coordinators never work more than 4 days in a row! Your shift is on a 3 week rotating schedule, planned out a year in advance.

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